Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Hart Turnbull, we believe that online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to make money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Age Verification

In New Zealand, you must be at least 18 years of age to gamble legally. We are committed to preventing underage gambling and protecting young people. All players must verify their age before accessing any gaming platforms.

If you are under 18, please do not proceed with any gambling activities.

Warning Signs of Problem Gambling

Recognise these warning signs in yourself or others:

• Chasing losses — gambling more to win back money you've lost
• Hiding gambling activity or lying about the time and money spent
• Gambling with money intended for essentials (rent, bills, food)
• Neglecting relationships, work, or hobbies due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Needing to gamble with increasing amounts for the same excitement
• Failed attempts to cut back or control gambling
• Using gambling to escape problems or relieve stress
• Borrowing money to gamble
• Experiencing financial difficulties as a result of gambling

If you recognise any of these signs, help is available.

Self-Help Tools & Controls

Responsible gaming features are available on most licensed platforms:

• Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
• Loss Limits: Set a maximum amount you're willing to lose
• Session Time Limits: Receive reminders or automatic logout after a set period
• Reality Checks: Pop-up notifications during play to remind you of time and money spent
• Self-Exclusion: Take a temporary or permanent break from gambling by voluntarily excluding yourself from platforms

Speak with your gaming platform's support team to activate these tools.

Support Organisations for New Zealand

If you or someone you know needs help with problem gambling, contact these organisations:

If You Need Help, Reach Out Today

Problem gambling is a real issue, but recovery is possible. Seeking help is a sign of strength, not weakness. Don't suffer in silence.

Contact a support organisation immediately if you or someone you know is struggling with gambling. All conversations are confidential and free.

Your wellbeing is our priority. Gamble responsibly and within your means.